An often-forgotten factor in managing a project is quality. While you are focusing on budgets, schedules, and scope, quality tends to slip unless someone is keeping it in check. Quality management is important to make sure that every stakeholder in a project is satisfied.
The first important pillar of quality management is customer satisfaction. Customer Satisfaction is the foundation of quality control as you are looking to meet the expectations of all stakeholders and development processes. You should strive to be completely transparent with all people involved in the project to make sure that deliverables can be delivered on time and development doesn’t endure any unnecessary stress. This includes holding meetings to keep everyone briefed on project status and performance to make sure everyone is on the same page.
The second important pillar of quality management is Prevention vs Inspection. When completing a project money is spent according to the budget that is assessed for the work being done, and if someone isn’t keeping quality in check throughout development you run the risk of breaking that budget from having to go back and fix issues that could of be prevented by conforming to a standard from the beginning. Prevention also allows you to ensure that you will continue to generate income from your project as you run a much less risk of lost business if your platform is competitive and has a quality edge over competition.
The third important pillar of quality management is continuous improvement. Continuous improvement ties in nicely with the last pillar of prevention vs inspection; this pillar is explained as the effort to address problems and come up with improvements for each deliverable over the lifespan of the project. Whether this is conducted as small
improvements in every cycle or even large reworks, the ability to improve is ever-present throughout the development process and project lifecycle.
The last important pillar of quality management is quality assurance. Quality assurance is defined as the implementation and use of a quality system. A quality system is a set of guidelines to follow or a checklist to complete when assessing a deliverable. Continually assessing the work produced in each sprint/cycle will make sure that you are catching glaring quality problems and are able to implement fixes before they make their way to the customer.
All in all, project quality management is extremely important to make sure that not only your customers are happy but so is the team developing the project. Project quality management ensures that each and every stakeholder in your project is satisfied and gives you the opportunity to catch and correct any mistakes that make it through the pipeline.
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